ORDER CANCELLATION POLICY
Customer can cancel purchase orders of standard catalogue products at any time prior to picking/packing for shipment. Cancellation of custom products, non-catalogue products and not inventoried products at RHD Developments Ltd T/A Air Energy Management may be rejected or alternatively be subject to cancellation fees. Please contact your Customer Service Representative in the case you wish to cancel an order.
It is RHD Developments Ltd T/A Air Energy Management’s policy to accept convenience returns of standard catalogue products (where customers have ordered items they do not require), within 30 calendar days of delivery by RHD Developments Ltd T/A Air Energy Management, subject to a minimum of 30% restocking fee of the invoiced value of the products being returned. This returns policy only applies to products inventoried at RHD Developments Ltd T/A Air Energy Management’s and which are in a unused, re-saleable condition and does not apply to (i) products which have been discontinued, (ii) products which are personalized or customized, (iii) products not purchased from RHD Developments Ltd T/A Air Energy Management, (iv) refrigerated or temperature controlled products, (v) products which are outdated, shelf-worn, used or defaced; (vi) products which are expired or with an expiration date too short for re-sale. Returns of custom products, non-catalogue products, and not inventoried products are not permitted. Customer must obtain a goods return authorisation (“GRN”) from RHD Developments Ltd T/A Air Energy Management and reference the GRN number on return shipping documents prior returning the products to the designated return centre (at Customer’s cost). Please contact your Customer Service Representative for further details on the return procedure to follow. For the avoidance of doubt, this policy does not affect customer’s right to return products that develop faults or fail to perform to specifications during the applicable warranty period.